KOL COMPUTER SERVICES

Mission Statement

To be recognised by our suppliers and customers as the best in the region, to consistently exceed the expectations of our customers and suppliers by being focused on what really matters to their businesses and to deliver above average service to our clients.

 

The Company

Kol Computer Services was established in 1999 to offer cost effective I.T solutions to Small and medium size businesses as well as the end user. Our staff complement consists of well trained sales, technical & management personnel. Our business activities include sales, repairs, upgrades, networking, maintenance contracts, training & desktop support. We are situated at 8 Merrifield Rd, Pinetown. We have agents that cover the entire of Kwa-zulu natal.

 

History

In 1999 we were approached by several schools in the greater Durban area. We had then decided to establish computer rooms with the aim to train the educators to eventually take over and operate independently of us. By 2003 we had over 20 schools operating in Durban and surrounding areas.

 

Vision

To be a benchmark repairer.

Offer minimal inconvenience and disruption to our clients.

Offer the best value for money I.T solutions to our clients.

Expand our services to the rest of South Africa

Service

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"A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption of our work. He is the purpose of it. He is not an outsider of our business. He is part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us the opportunity to do so."
- Mahatma Gandhi

Our customer service and support is driven by these very words of Mahatma Gandhi which he delivered in his speech in South Africa in the year 1890. As on organization we are fully committed to provide the best possible service at every point to all our customers. It is our sincere commitment that we want to not just meet, but far exceed our customer's expectations when it comes to customer service & support.
Our customer service executives are well trained to efficiently handle all situations so that they are able to quickly solve the problems faced by our customers. We also have a very efficient tracking system so that every single customer complaint is properly logged into our system to ensure that there is absolutely no slippage and they are all properly solved to the fullest satisfaction of our customers.